TERMS & CONDITIONS OF SALE

In these Terms & Conditions of Sale the following terms shall have the following meanings:

The Company shall mean KEYPLUMB.

The Buyer shall mean the person, firm or company to whom the invoice is addressed and to whom the account belongs.

Goods shall mean any Goods supplied by the Company to the Buyer.

Standard Terms of Sale

All quotations are made and orders accepted by us subject to the following printed conditions to the exclusion of any terms and conditions introduced by the Buyer and in replacement of any earlier different sets of conditions appearing in the Company’s catalogues or elsewhere. The Company reserves the right to vary these conditions of sale at any time not withstanding any prior course of dealing with the Buyer.

Van Route Deliveries

Daily pre-defined routes in London and the surrounding counties for Buyers who historically spend £10,000 or more per year. These Buyers will have no minimum order value* and orders can be placed up until 5.30pm for next-day delivery service. *(Minimum order value subject to monthly and yearly spend. Eligibility to qualify for van deliveries at the Company’s discretion. Buyers who fail to meet the minimum spend criteria will automatically default to our carrier service as detailed below.)

Carrier Service

Areas not covered by our daily van routes will be serviced on a next-day basis for orders received before 4pm. Minimum order value for free carriage is £70.00 + VAT (excludes Channel Islands). Back orders for Carrier Order Buyers will have to make up a carriage paid order when the item is back in stock.

Large and Obscure Items

Due to areas not covered, items that we are unable to deliver via our own fleet will be sent via a pallet. These items must be ordered by 1pm for next day delivery. Minimum order value for free carriage is £250.00 + VAT. Large items include, but are not limited to, shower doors, bath panels, shower cabinets and radiators, this is to ensure items are delivered in a perfect sellable condition.

1. Prices

All prices quoted are exclusive of Value Added Tax: which will be charged at the rate applicable on the day of dispatch.
Prices shown on quotations or acknowledgements of orders are subject to alterations or withdrawal without notice. The Company will charge prices ruling at the day of dispatch.
The Company may increase prices at any time without prior notice given to the Buyer.
Quotations issued by the Company are for the whole of the Goods referred to in them and the Company reserves the right to refuse acceptance of any order which relates to only part of the Goods forming the subject of a quotation. Quotations shall be available for acceptance to a maximum period of 90 days from the date of issue and may be withdrawn at any time by the Company prior to the Purchasers acceptance by written or oral notice
Orders accepted by the Company may not be cancelled under any circumstances unless agreed in writing by the Company. The Company reserves the right to refuse to execute any order or contract if the arrangements for the Buyers credit or payment are not satisfaction to the Company.

2. Terms of Payment

Payment must be made on or before delivery excepting from those Buyers who have approved accounts with the Company in which case the payments shall be made within the month following the invoice date.
The Company reserves the right to withdraw these terms at any time.
COD (Cash on Delivery) account invoices are due for payment on the delivery of the Goods. Cash discount is only allowable when specifically shown.
In the event of any payment being in arrears, the Company reserves the right to suspend deliveries until all arrears of payment are received and acknowledged by the Company.
If the Buyer fails to pay any monies properly due by the due date, the Buyer shall lose the benefit of any previously agreed discount and the price of the Goods in respect of which payment has not been made by the due date shall be increased accordingly.
If the Buyer fails to pay on or before the due date, the Company will be entitled to pass the debt for collection.
Goods remain the property of the Company until paid for in full and on default in payment the Company reserves the right to resume possession of such goods without notice.
We do not accept American Express payment.

3. Delivery

Delivery takes place at the premises of the Buyer and the confirmed address on the Buyer account form.
Deliveries to a site that is not the Buyer’s confirmed address are subject to special terms, separate charges and minimum order quantities. All deliveries to site must be confirmed by the Company and the Company reserves the right to refuse deliveries to site at any time. At least 10% of the net invoice of the price of the goods can be imposed on deliveries to addresses other than the Buyer's own premises.
Carriage is paid on consignment within the Company's Free Delivery area by our own transport. Goods sent outside the area, by post or carrier, at the Buyer’s request will attract additional charges if they do not meet the minimum order value set by the Company. Special notice is directed to the fact that, in accordance to section 32 Sale of Goods Act 1893, a delivery to the carrier is in such circumstances delivery to the Buyer.
The Company reserves the right to make part delivery of any order and to invoice the Purchaser for the Goods despatched.
While every endeavour will be made to keep to dates promised for dispatch, they must be deemed estimates only and will not involve the Company in any liability for failure to deliver within such dates. In all cases, whether a date for dispatch is quoted or not, the date for dispatch shall be extended by a reasonable period if delay is caused by instructions from the Buyer or by industrial dispute or any other cause whatsoever beyond the Company's control. Each delivery shall be considered as a separate contract and the failure of any delivery shall not vitiate the contract as to other deliveries.

4. Customer Collections

Customers can order goods for collection from The Company’s main premises – KEYPLUMB , Acorn House, Coppen Road, Dagenham, Essex, RM8 1NU.
Goods must be collected on the date of sale or on an agreed date thereafter.
The Company has the right to cancel a collection order if the goods are not collected on the date of sale or on an agreed date.
Customer collections are subject to the same Terms of Payment as Delivered Goods.
Return of Special Items for restock will not be accepted under any circumstances.

5. Cancellations

Cancellation of any order, or part of an order, will only be accepted with the Company’s prior consent.
The Company withholds the right to cancel any order placed by the Buyer.

6. Special Items

Special Items refers to Goods that the Company does not stock and Goods that are specially ordered for the Buyer.
Delivery periods for Special Items cannot be guaranteed by the Company or the manufacturer.
Any discount on standard stock ranges will not be applicable to Special Items unless agreed by the Company.

7. Special Offers

Special Offers refers to promotions the Company runs on selected Goods for a stated period.
Special Offers are subject to availability.
The Company reserves the right to cancel or change special offers without notice.
Any discount on standard stock ranges will not be applicable to Special Offers unless agreed by the Company.
Discounts applied to Special Offers will not be applicable to standard stock ranges after the offer ends.

8. Returns

Goods may only be returned at the agreement and acceptance of the Company.
All Goods returned must be in a perfect re-saleable condition in their original packaging and the Buyer must quote the invoice order number on which the Goods were originally supplied.
There will be a restocking charge of at least 10% of the net invoice of the price of goods. This charge may increase depending on the manufacturer. Goods returned must be adequately identified, well packed and sent carriage paid by the Buyer.
No return of any kind will be accepted after more than 30 days from the date of delivery.
Return of Special Items for restock will not be accepted under any circumstances.

9. Shortages, Damages and Defects

No responsibility can be accepted for damages or shortages unless the goods are signed for as such on the delivery sheet or delivery documents issued to our drivers. In the case of goods consigned by rail or road haulers, damages or shortages must be reported to the carrier in writing within 48hrs and to us within 7 days of delivery. Non-delivery to be notified within 14 days of dispatch. In all cases of notification time is the essence of the contract.
The Company, not being manufacturers, are compelled to stipulate that they cannot accept any responsibility for consequential damage in the event of failure of the goods for any reason whatsoever. The goods are sold with the benefit of any express guarantee which may be given by the manufacturers but subject thereto all conditions and warranties whether statutory or otherwise are expressly excluded.
In no case is the Company liable for consequential damage, or reimbursement costs whatsoever of any kind. In all cases, the relevant Invoice/Delivery Note number must be given before any goods will be collected. Any goods returned to the Company, for whatever reason, that do not conform to the above conditions will be delivered back to the Purchaser and credit will not be passed.
The Company reserves the right to repair or replace defective parts only, rather than replace the complete article.

10. Display Items

Where a special price is obtained in return for the products being on display, the following conditions will also apply:
1. The display must satisfy all the conditions laid down by the manufacturer.
2. The display must be properly maintained for a minimum period, usually at least 12 months from the date it is first put on display to the public (not when it was delivered). After this period, the customer has the option of continuing with it, or selling it off.
The product must be put on display within 8 weeks of delivery.
Failure to comply with the above conditions will render the customer liable to the issue of a supplementary invoice, being the difference between the normal selling price and the special display price.
When manufacturers offer a “cashback” incentive to display, the invoice for the full price is payable on the normal due date.

11. Insolvency

In the event of the Buyer's death, incapacity or entering into liquidation whether compulsory or voluntary (except for the purpose of reconstruction or amalgamation) or if the Buyer shall be subject to bankruptcy laws or make any assignment agreement or composition with his creditors the Company may declare the contract cancelled without prejudice to any other right which may have the purchase price of all goods and materials invoiced and/or delivered shall immediately become due for payment.

Any contract subsisting between the Company and the Buyer shall be construed in all respects in accordance with the laws of England and unless otherwise agreed is subject to the jurisdiction of the English courts. Clerical errors and omissions are subject to correction without notice.